It’s 6-7 times more expensive to acquire a new customer than it is to keep a current customer.For every customer that bothers to complain, 26 remain silent. A typical business hears from 4% of its dissatisfied customers. 96% of dissatisfied customers don’t even voice a complaint. 91% of those customers will never come back. Source: White House Office of Consumer Affairs
AIRO is changing this landscape. We move forward together by incentivising customer feedback and consumer comments, capturing their experience, providing the way for actionable insights, and building your business fan base. It takes 12 positive experiences to make up for one bad experience. News of bad customer service reaches more than twice as many people as praise for a good service experience.
Source: White House Office of Consumer Affairs