Bibibop white paper

BIBIBOP is a Columbus, Ohio based, 30+ unit, Korean-inspired, fast casual, with 900+ crew members across the country. This concept was named Hot Concept, Fast 50, and has been featured in several publications.

THE CHALLENGE

ENHANCING CUSTOMER EXPERIENCE AND UNIFYING DATA SYSTEMS

There were 3 primary challenges facing BIBIBOP:

  • Lack of departmental communication
  • Poor standard operating proceedures
  • Disparate and inconclusive data points

As a brand new and rapidly growing company, BIBIBOP:

  • Needed a technological foundation
  • A unified data system
  • A company to help focus their passion

Like many other companies, and before AIRO, BIBIBOP had a myriad of software products to store and report across their data. They used a semi-effective tool for customer feedback. For business development and royalties, they used another. Document management meant that you could find something either…

Please complete your information in the below form to receive an emailed copy of the case study.