YOUR MISSION MATTERS WE’RE HERE TO HELP YOU ACCOMPLISH IT

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AIRO: BRINGING YOUR COMMENT WORKFLOW FROM VOICED TO CLOSURE It’s important to listen to statistics, data, and consumer comments from your industry, because it breathes life into the processes that enable your company to be the best that it can be.

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HOW WE CAN HELP

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COMPREHENSIVE STORE MANAGEMENT One program to bring together your chain of command, store analystics, location details, and contact information. We’ll streamline your database to work effectively between your internal team and external customer feedback.

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COLLABORATIVE WORKFLOW MANAGEMENT With role-based permissions from your corporatebranded portal, your Operations team will be able to maximize the lines of communication that make them most effective.

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CONCLUSIVE GUEST SATISFACTION It’s six to seven times more expensive to acquire a new customer than it is to keep a current customer. We’re here to help you reach actionable direction from your customer base. And we have the stats to prove that we do it well.

WHY IT MATTERS

It’s 6-7 times more expensive to acquire a new customer than it is to keep a current customer.For every customer that bothers to complain, 26 remain silent. A typical business hears from 4% of its dissatisfied customers. 96% of dissatisfied customers don’t even voice a complaint. 91% of those customers will never come back. Source: White House Office of Consumer Affairs

AIRO is changing this landscape. We move forward together by incentivising customer feedback and consumer comments, capturing their experience, providing the way for actionable insights, and building your business fan base. It takes 12 positive experiences to make up for one bad experience. News of bad customer service reaches more than twice as many people as praise for a good service experience.

Source: White House Office of Consumer Affairs